Shipping & Returns
At Paja Instruments, most products are individually built, assembled, and tested before shipping.
We aim to keep the ordering process clear, realistic, and straightforward for every customer.
1. Production Times
Most orders are typically built within approximately 1โ5 business days before shipping.
Production and processing times may vary depending on order volume, custom specifications, material availability, technical issues, or other unforeseen circumstances.
Because many products are custom or built-to-order, build time and shipping time are separate stages of the process.
2. Shipping
Orders are shipped after final assembly, inspection, and packaging have been completed.
Shipping availability, delivery speed, and carrier services may vary depending on destination country and region.
Delivery estimates provided by shipping carriers are approximate and may occasionally change due to external conditions.
Shipping costs are calculated at checkout based on destination region and order quantity.
Domestic bundle orders may qualify for reduced shipping rates or free shipping depending on order size.
International shipping rates may use capped pricing structures for larger orders.
3. Tracking Information
Tracking or shipping information is provided once the package has been transferred to the shipping carrier.
Please note that tracking updates may not appear immediately after shipment depending on carrier systems and regional processing.
4. International Orders
International customers are responsible for any import duties, customs fees, taxes, or local charges required by their country.
Paja Instruments is not responsible for delays caused by customs processing or local import procedures.
5. Custom & Built-to-Order Products
Many products sold by Paja Instruments are custom-configured, small-batch, or built-to-order items.
Due to the handcrafted nature of certain products and materials, minor cosmetic, material, finish, or component variations may occur between production runs.
Customers seeking maximum visual or material consistency between multiple pickups are encouraged to order matching sets together whenever possible.
6. Returns & Issues
If an order arrives damaged, defective, or incorrect, please contact Paja Instruments as soon as possible.
Because many products are custom or built-to-order, standard returns may not always apply.
Original products must be returned before replacements, refunds, or warranty-related resolutions can be processed.
Return shipping instructions will be provided when applicable.
Warranty-related resolutions may require the original product to be returned for inspection before replacements, repairs, refunds, or other solutions can be processed.
Workshop Finds, B-Stock items, prototype units, and other discounted special products may include limited or modified warranty coverage.
7. Product Safety & Traceability
Product safety, material transparency, and traceability are important parts of our workflow.
Build data, material information, and product documentation can be provided when relevant.
If you have questions regarding product safety or GPSR-related information, please contact Paja Instruments directly.
8. Contact
If you have questions regarding shipping, delivery, returns, or order status, please contact Paja Instruments using the contact information provided on this website.